RETURN & EXCHANGE POLICY
GATE 2-15 | RETAIL STANDARDS
30-Day Recirculation Window
All merchandise must be returned or exchanged within **30 days** of the original delivery date. Requests initiated after this 30-day window will not be authenticated for return.
Eligibility Standards
To maintain the quality of our curated inventory, items must be returned in unworn, unwashed, and unaltered condition. We maintain a zero-tolerance policy for merchandise returned with:
- Removal of designer hangtags or security seals.
- Signs of wear, debris, or foreign scents (perfume/smoke/detergent).
- Damage to original vendor packaging (shoe boxes, dust bags, or branded enclosures).
Curation & Inspection Fee
A manual multi-point inspection is performed on every piece of returned luxury merchandise. A **$10 Curation & Processing Fee** will be deducted from your final refund to cover the labor of authentication and restocking into our high-traffic inventory.
Exclusions
Items designated as "Final Sale," Archive pieces, or limited-run collaborations are not eligible for return or exchange. Due to hygiene standards, apothecary, headwear, and intimate apparel are non-recirculatable.
READY TO INITIATE?
If your merchandise meets all standards listed above, please proceed to our secure processing portal.
Start Return Processing